| FAQ |
Question: For the private apartment and service apartment, is the price per property or per person?
Answer: The price is for the property, please note that the maximum occupants has listed online in each property.
Question: Is breakfast or meal included in the private apartment or service apartment?
Answer: No.
Question: "Is there a lift/elevator?"
Answer: Yes. All of our high-rise private apartment and service apartments are with lift/elevator.
Question: "Can I bring a pet?"
Answer: you need to enquiry in advance because different apartment has different requirements.
Question: "Can I reserve an airport pick-up service?"
Answer: Yes, but it is charged service and need reserve in advance.
Question: "How do I pay?"
Answer: when you confirm the apartment booking, you need to pay 15% of your total payment in advance as the reservation deposit. The reservation deposit will be deducted from your total payment at check-in. The payment methods will be stated in the reservation agreement.
Question: "How can I secure my booking?"
Answer: you will receive a Reservation Agreement and pay the requested payment to secure your booking and the reservation confirmation will be sent to you with, full property address in Chinese and English, payment receipt and check-in details.
Question: How should I check in the private apartment or the service apartment?
Answer: For the private apartment, the apartment owner or our staff will greet you personally upon your arrival and orient you into your neighborhood and your apartment; For the Service apartment, please show your reservation confirmation for the check in at the reception.
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